From booking to delivery and back again — here's exactly what to expect at every step of your hire.
From booking to delivery in four simple steps. No hassle, no confusion.
To hire, we need to verify:
Snap photos during booking to speed things up, email them afterwards, or simply have them ready to show in person at delivery — we verify documents at handover. Uploaded documents are stored securely, used only to verify your hire, and deleted automatically once your hire is settled — see our Privacy Policy.
We deliver your trailer between 5:00pm and 8:00pm on your hire start date, and collect between 5:00pm and 8:00pm on your end date. Let us know about any gate codes, narrow access or off-track routes when you book. See Delivery & Collection for coverage and current charges.
Both are handled online in under a minute — no phone call needed. Extend your hire with your booking reference and pay securely for the extra days (subject to availability), or cancel your booking — cancel more than 48 hours before your start date for a full refund including your deposit.
When we collect the trailer we check its condition and confirm all hired add-ons (straps, nets, sack trucks and hired pin adapters) have been returned. Purchased adapters are yours to keep.
Returned clean and undamaged, your full deposit is refunded. If there's damage or missing equipment, replacement costs are deducted from the deposit and we'll always explain the outcome clearly. Cancellations more than 48 hours before your hire start receive a full refund including deposit; within 48 hours, the deposit is forfeited but the hire fee and add-ons are refunded. If a number plate has already been printed, its cost is non-refundable — but the plate is still delivered to you.